Return & Refund Policy

Our Commitment

We stand behind Rivova. If you're not satisfied with your purchase, we offer a straightforward return process within 14 days of receipt.

14-Day Right to Return

Under consumer protection laws, you have the right to return unopened products within 14 calendar days of receipt for a full refund of the purchase price. This applies to orders placed in the United States.

Return Conditions

• Product Condition: The product must be unopened, unused, and in original condition with original packaging intact.
• Food Safety: Once a food supplement package has been opened, it cannot be accepted for return due to food safety and health regulations.
• Return Shipping: Return shipping costs are the responsibility of the customer unless the return is due to our error, damage during shipping, or product defect.
• Receipt Required: You must provide proof of purchase (order confirmation email or receipt).

How to Initiate a Return

1. Contact Us: Email info@vityounglife.world with your order number and reason for return.
2. Receive Instructions: We will provide return shipping instructions and a return address.
3. Ship Your Return: Pack the unopened product securely and ship it to the address provided. We recommend using tracked shipping.
4. Receive Your Refund: Once we receive and inspect your return, we will process your refund within 14 business days.

Refund Processing

Refunds are issued to your original payment method (the method used at delivery). Refunds are typically processed within 14 business days of receiving your return, though it may take additional time for your bank or payment provider to process the credit.

Cancellation Before Shipment

If you wish to cancel your order before it ships, contact us immediately at info@vityounglife.world. Orders can typically be cancelled free of charge before shipment confirmation.

Refusal of Delivery

You have the right to refuse delivery of your package. If you refuse to accept the package from the courier, it will be returned to us and a full refund will be processed once we receive it back.

Non-Returnable Items

Due to health and safety regulations, opened food supplements cannot be accepted for return under any circumstances. This protects the safety of our customers and complies with food handling regulations.

Damaged or Defective Products

If your package arrives damaged or the product is defective, we will replace it or provide a full refund at no charge. Contact us immediately with photos of the damage.

Exceptions

Returns may be refused if the product has been opened, used, damaged by the customer, or if the return is made outside the 14-day window. In such cases, we will explain why your return cannot be accepted and discuss alternative solutions.

Changes or Modifications

We may modify this return policy at any time. Any changes will be effective immediately upon posting to the website. Your continued purchase of products following any changes constitutes your acceptance of the new return policy.

Contact for Returns

Vityounglife LLC
Email: info@vityounglife.world
Phone: +1 (202) 555-0147
Hours: Monday-Friday, 9am-5pm EST